At Pravsisouq, we want you to have a smooth and satisfactory shopping experience. Please read our Return & Refund Policy carefully.
1. Items Eligible for Return
We accept returns only for:
-
Wrong product delivered
-
Damaged product
-
Expired or defective items
-
Missing items in the package
You must report the issue within 48 hours of delivery.
2. Items NOT Eligible for Return
Due to the nature of our products, we cannot accept returns for:
-
Perishable food items (Dates, Nuts, Dry Fruits, Chocolates) unless damaged/expired
-
Health & Beauty products once opened
-
Perfumes once opened or used
-
Personal care items
-
Electronics damaged due to customer mishandling
-
Products without original packaging
3. Return Conditions
To be eligible for a return:
-
Item must be unused and in its original packaging
-
Proof of purchase (order ID/invoice) must be provided
-
Unboxing video is required for damaged/wrong/short products
4. Refund Process
After verifying your return request:
-
Full refund for damaged, wrong, missing, or expired items
-
Refund will be processed to your original payment method within 5–7 business days
5. Replacement Policy
If eligible, you may choose:
-
A replacement product
-
A refund
-
Store credit
Replacements depend on stock availability.
6. Cancellation Policy
You may cancel your order:
-
Before it is shipped → Full refund
-
After shipping → Not eligible for cancellation
7. Contact for Returns
To initiate a return, contact us:
📧 pravasisouq@gmail.com
📞 +91 9539368185
📍 Near Calicut International Airport Malayan Tower, Kondotty Malappuram district, Kerala, India Pin: 673647